The Bahamas Telecommunication Company Ltd (BTC) has requested and been granted by the Utilities Regulation and Competition Authority (URCA) a one-week extension of its reporting deadline, regarding the June 18th and 19th network outages, from July 9th to July 16th. On June 22, 2012 URCA launched an investigation into BTC’s actions regarding these outages. The operator is required to provide URCA with a detailed report.
UPDATED RELEASE APRIL 19, 2012 URCA today publishes an “Addendum of Errors, Omissions and Corrections” in a revised version of the final decision on the Content Codes issued March 2, 2012. Among the deletions and corrections, is the deletion of the definition for “major political party” and clarification on broadcasting restrictions for advertisements and sponsorships for alcohol. All revisions are detailed in the above captioned section of the revised Code. The revised Code may be obtained via the below PDF document link MARCH 2, 2012 URCA publishes Code of Practice for Content Services The Utilities Regulation and Competition Authority today…
Today URCA published the Draft Annual Plan for 2012 - ECS 24/2011 as a consultation document for comment. Comments should be received by 3 February 2012. The 2012 Fee Schedule - ECS 25/2011 was also published today. Both documents can be downloaded here and the publications section. Downloads ECS 24 2011 - Draft Annual Plan for 2012
Today the Utilities Regulation and Competition Authority (URCA) publishes its consultation paper entitled "Guidelines for developing Licensee Consumer Complaints Handling Procedures - ECS 23/2011". URCA is seeking views from members of the public, licensees and interested parties in relation to the introduction of a minimum set of criteria to be included by Licensees in developing Complaints Procedures. Such criteria aim to provide practical guidance for the step by step handling of a complaint by the Licensees and should also inform the consumer of the level of response to be expected from such Licensees when resolving their complaints. In this consultation,…
