The Utilities Regulation and Competition Authority (URCA) is pleased to announce the publication of its Statement of Results and Final Decision following a comprehensive public consultation process on proposed revisions to the Consumer Protection Regulations for the Electronic Communications Sector (ECS). This process commenced on 18 September 2023, with an extended deadline for responses to accommodate comprehensive feedback from stakeholders. The original Consumer Protection Regulations, introduced in December 2013 and revised in February 2014, have been instrumental in safeguarding consumer interests within the ECS. However, evolving market dynamics and URCA’s experiences in addressing consumer complaints necessitated a review to ensure…
The Utilities Regulation and Competition Authority (URCA) is aware of Cable Bahamas customers having National Football League games blocked on certain channels on Sunday.Consumers have a reasonable expectation that their service should not be intentionally disrupted without notice and service providers have an obligation to inform their customers on changes to service ahead of time.Many consumers have filed complaints about the matter.URCA is making its own inquiries into what transpired to gain an understanding of what occurred and will update the public in due course if necessary. Media Contact:Juan McCartneyCorporate and Consumer Relations ManagerUtilities Regulation and Competition Authorityjmccartney@urcabahamas.bs1 (242) 396-5242
The Utilities Regulation and Competition Authority (“URCA”) issues this notice in accordance with Section 8(1)(d) of the Communications Act, 2009. On 18 September 2023, URCA published the “Proposed Revisions to Consumer Protection Regulations for the Electronic Communications Sector – ECS 10/2023” document on its website, which provided members of the public and interested parties the opportunity to submit to URCA written responses to URCA’s proposed changes to existing consumer protection regulations. After receiving requests from key industry stakeholders for additional time to formulate responses to the matters contained in the Consultation Document and recognizing the potential impact of the revisions…
