URCA Announces Final Decisions and Next Steps on Revisions to the Consumer Protection Regulations for the Electronic Communications Sector
The Utilities Regulation and Competition Authority (URCA) is pleased to announce the publication of its Statement of Results and Final Decision following a comprehensive public consultation process on proposed revisions to the Consumer Protection Regulations for the Electronic Communications Sector (ECS).
This process commenced on 18 September 2023, with an extended deadline for responses to accommodate comprehensive feedback from stakeholders.
The original Consumer Protection Regulations, introduced in December 2013 and revised in February 2014, have been instrumental in safeguarding consumer interests within the ECS.
However, evolving market dynamics and URCA’s experiences in addressing consumer complaints necessitated a review to ensure the Regulations remain fit for purpose, clear any ambiguities, and introduce new measures to protect consumers effectively.
A copy of the full document may be downloaded below:
Revisions to the Consumer Protection Regulations for the Electronic Communications Sector
Consumer Protection Regulations for the Electronic Communications Sector
