Today URCA published the Draft Annual Plan for 2012 - ECS 24/2011 as a consultation document for comment. Comments should be received by 3 February 2012. The 2012 Fee Schedule - ECS 25/2011 was also published today. Both documents can be downloaded here and the publications section. Downloads ECS 24 2011 - Draft Annual Plan for 2012
Today the Utilities Regulation and Competition Authority (URCA) publishes its consultation paper entitled "Guidelines for developing Licensee Consumer Complaints Handling Procedures - ECS 23/2011". URCA is seeking views from members of the public, licensees and interested parties in relation to the introduction of a minimum set of criteria to be included by Licensees in developing Complaints Procedures. Such criteria aim to provide practical guidance for the step by step handling of a complaint by the Licensees and should also inform the consumer of the level of response to be expected from such Licensees when resolving their complaints. In this consultation,…
On December 7, URCA officials gave a presentation in the Conference Room of the Harry C. Moore Library, College of The Bahamas on the draft Codes of Practice. The public consultation on the draft Codes was launched on November 9, 2011 and concludes on December 30, 2011. To view the presentation, click on the PDF document below. Downloads Public Presentation on draft Codes of Practice
Today the Utilities Regulation and Competition Authority (URCA)published a Supplement to Consultation Document - ECS 21/2011. This supplement presents URCA's benchmarking exercise that is referred to in the substantive consultation document (ECS 21/2011). Downloads Supplement Notice
