The Bahamas Power and Light Company Limited (BPL) is required to submit to the Utilities Regulation and Competition Authority (URCA) for approval a Consumer Protection Plan pursuant to the Electricity Act, 2015 (Act), Section 40. In compliance with the Act, the following plan is submitted to URCA for its approval.

BPL provides services to more than 108,000 consumers throughout 23 service territories within the Commonwealth of the Bahamas with 74% of these consumers residing on the Island of New Providence (see Appendix 1). BPL is committed to providing its consumers with exceptional service which results in customer satisfaction.