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Posts Tagged ‘News’

PRESS RELEASE: URCA Issues Final Determination & Order in Investigation into Cable Bahamas Limited’s Pay Television Quality of Service

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NASSAU, THE BAHAMAS (5 DECEMBER 2022): The Utilities Regulation and Competition Authority (‘URCA’) issued a Final Determination and Order to Cable Bahamas Limited (‘CBL’) following URCA’s investigation into the quality of service of CBL’s pay television service. Among other things, URCA fines the licensee 2.025% of its monthly recurring pay TV charges for the year 2021. The investigation, commencing July 2021, was in response to numerous complaints from customers following CBL’s price applications to restructure/repackage its pay television packages in October 2020 and January 2021 for residential and business customers respectively. Specifically, URCA’s investigation reviewed recurring issues including outages, error messages,…

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PRESS RELEASE: URCA finalizes Alternative Dispute Resolution Scheme for Licensees in Electricity Sector

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NASSAU, THE BAHAMAS (01 October 2021) The Utilities Regulation and Competition Authority (URCA) announced that it has finalized the Alternative Dispute Resolution (ADR) Scheme for the Electricity Sector (ES). The ADR Scheme applies specifically to licensees who have been issued a Public Electricity Supplier License (“PESL”), Authorised Public Electricity Supplier License (“APESL”), or Independent Power Producer License (“IPPL”). In accordance with the Electricity Act, 2015 (EA), URCA is mandated to establish an ADR scheme to resolve disputes between licensees and independent power producers. Through various drafts and consultation, the Regulator is pleased to publish the ADR Scheme for use. As…

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