The Utilities Regulation and Competition Authority (URCA) issues this Request for Proposals (RFP) for Information Technology Support Services. It outlines the requirements and invites interested persons to submit quotations for providing Information Technology (IT) Support Services to URCA.  The successful qualified vendor:

1. will provide necessary technical advice, services and (on request) equipment, which enables URCA to:
   1. ensure that it has in place the necessary IT systems to support achieving its strategic objectives;
   2. ensure the efficient operation of its IT networks and systems;
   3. protect and secure URCA’s IT networks and systems, and the information and data stored on those networks and systems;
   4. strengthen URCA’s quality of service for internal departments; and,
   5. maximize value for money of URCA’s information technology investment.
2. will provide the services according to standard and acceptable IT industry maintenance and support
3. will organize HELP DESK service calls efficiently and minimize IT network and system downtime, particularly during URCA’s peak periods of use from 7:00AM to 7:00PM, Monday through
4. reports on the status of IT issues and communicates effectively with the assigned liaison department within URCA.

Deadline for response to this RFP is 19 January 2018.

This RFP is now closed to submissions.

Downloads

Request for Proposals – Information Technology Support Services