PRESS RELEASE

FOR IMMEDIATE RELEASE

PRESS RELEASE- CONSUMER PROTECTION (AMENDMENT) REGULATIONS

The Utilities Regulation and Competition Authority (URCA) today published its consultation document on its Consumer Protection (Amendment) Regulations (hereinafter referred to as the “CPR” or “Regulations”).

This document outlines URCA’s reasoning for having chosen to undertake a revision of the Regulations, which is due to:

• URCA’s appreciation that there are consumers within the electronic communications sector and the electricity sector that faces many unresolved issues in relation to services being offered to them by service providers;

• The nature and number of complaints URCA has received from members of the public, primarily concerning consumers dissatisfaction with the quality of service and customer care received from electricity service suppliers;

• URCA’s responsibility to ensure that service providers meet the requirements of providing quality service to consumers; and

• URCA’s responsibility to inform consumers of the recourse afforded to them in instances where certain expectations have not been met by service providers.

URCA invites written comments and submissions from members of the public, licensees and interested parties on the issues in this consultation document. Persons may deliver their written comments or submissions to URCA’s Director of Electronic Communications either:

• by hand, at URCA’s office at Frederick House, Frederick Street;
• by mail, to P. O. Box N-4860;
• by fax, to (242) 393-0237; or
• by email, to info@urcabahamas.bs

All comments to this consultation document should be submitted on or before 5:00 p.m. on 29 May 2020.

URCA will acknowledge receipt of all responses. This consultation document can be found here.